our trip. We arrived on time and our luggage was with us in a timely fashion. We waited for a shuttle to our rental car destination. We had rented a car that we would share with the rest of the family with Fox Rent A Car. I had never heard of them and now I wish that I hadn't.
We waited two hours for a shuttle, not in a lounge but in the LAX street curb. We had a daytime show to catch in Palm Springs with my dad and his wife the following day. We tried to call but got only a recording. The shuttle finally arrived a 1 in the morning. It took us to a shabby building where there was a long line (see the picture above). While we waited many of the clerks went off duty and were not replaced. A very nice professional gentleman finally helped us. We finally got to our hotel at 3:30.
Our car was fine, but the experience got our trip off to a bad start.
UPDATE The Fox Rent A Car people responded to my YELP review and refunded most of our money, along with an apology for what we agreed was an unacceptable waiting time.